In the business world, sometimes you are playing a game of chess. Not just against one opponent but multiple games against many opponents. In many situations, the strategy is about advancing your position with a series of smaller moves. "If there is a major company that is taking advantage of an individual", says Craig Feigin, "you must document the entire business relationship."
For example, if there is a discrepancy with your Comcast service, like they are charging you too much monthly for cable. You need to document every phone call. Keep a phone log and write down a summary for every call. In the end, if you ever decide to report, sue, or confront Comcast, using documentation like your call log/ call history can be a very useful tool.
Make a brief summary
After you developed a wealth of documentation, write a summary of what your problem is. You can include all...